Play Responsibly with eg88
Online gaming should always be a source of entertainment — never stress. eg88 provides the tools, information, and support you need to keep your play fun, safe, and within your means.
At eg88, we believe that responsible gaming is not just a policy obligation — it is a fundamental part of who we are as a platform. Bangladesh has a vibrant and growing community of online gaming enthusiasts, and we take our responsibility to that community seriously. Every tool, every safeguard, and every support channel we offer exists because we genuinely care about the well-being of the players who choose eg88.
Gambling is a form of paid entertainment. Like any leisure activity, it carries risk when it is not approached thoughtfully. eg88 is committed to helping you set healthy boundaries, recognize early warning signs of problem gambling, and access help when you need it. This page outlines the practical tools available to you and explains how to use them. Please read it carefully — your long-term enjoyment of the Platform depends on staying in control.
21+ Only — Strict Age Policy
eg88 is strictly an adult platform. You must be 21 years of age or older to register an account, make deposits, and participate in any gaming activity on this Platform. We actively enforce age verification as part of our KYC process. If at any point we suspect a player is under the age of 21, we will suspend the account immediately pending verification. Parents and guardians in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh are encouraged to use parental control software to prevent underage access to online gaming sites.
Our Responsible Gaming Tools
Deposit Limits
Set a daily, weekly, or monthly deposit cap in BDT to ensure you never spend more than you intend. Once set, a limit takes effect immediately and can only be increased after a 7-day cooling-off period.
Session Time Limits
Decide in advance how long you want to play in a single session. When your limit is reached, you will receive a notification and the Platform will prompt you to take a break. Awareness of time spent is one of the most effective responsible gaming habits.
Cool-Off Period
Take a short break from the Platform for 24 hours, 48 hours, or up to 7 days. During a cool-off, your account remains active but you will not be able to deposit or place bets. Promotional messages are also paused.
Self-Exclusion
If you feel gambling is becoming a problem, you can request a self-exclusion of 30 days, 6 months, 1 year, or permanently. During self-exclusion your account is locked, all promotional communications are stopped, and any funds in your account will be returned to your registered bKash, Nagad, or Rocket number.
Reality Check Alerts
Receive periodic on-screen reminders showing how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but powerful tool to maintain awareness during extended play.
Loss Limits
Set a maximum loss threshold per day, week, or month. When you reach this amount, you will automatically be prevented from placing further bets until the period resets. This protects you from chasing losses — one of the most common risk factors in problem gambling.
Healthy Gambling Habits
Responsible gaming is not just about using tools — it starts with the right mindset. Here are the habits that keep gaming enjoyable and safe for players across Bangladesh:
- Set a strict budget before you start playing and treat it as the cost of entertainment — not an investment or income source.
- Never gamble with money set aside for essential expenses such as rent, food, family needs, or utility bills.
- Take regular breaks — at least 10 minutes every hour. Step away from the screen, hydrate, and reconnect with the world around you.
- Never chase losses. If you have reached your session budget, stop — accept the outcome and return another day.
- Keep gaming as one of many leisure activities. Maintain balance with family time, friends, exercise, and other hobbies.
- Play for fun, not to escape stress, anxiety, boredom, or personal problems. Gaming is not a solution to real-life difficulties.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. It is important to recognize the early signs before they escalate. Ask yourself honestly whether any of the following apply to you:
- You spend more time or money gambling than you originally intended.
- You feel irritable, anxious, or restless when you are not able to gamble.
- You have tried to cut down or stop gambling but found it difficult to do so.
- You borrow money, sell possessions, or neglect financial obligations to fund gambling.
- You lie to family members or friends about how much time or money you spend on gambling.
- You use gambling as a way to cope with stress, loneliness, depression, or other emotional difficulties.
If you recognise any of these signs: please do not wait. Contact our support team immediately to activate your preferred responsible gaming tool, or reach out to a trusted person in your life. Asking for help is a sign of strength, not weakness.
How to Activate Your Tools
All responsible gaming tools are available immediately upon request. There are three ways to set them up:
- Account Settings: after logging in, navigate to Account Settings and select the Responsible Gaming tab. From there you can set deposit limits, session time limits, loss limits, and cool-off periods directly.
- Live Chat: open the live chat widget available 24/7 and ask a support agent to apply any responsible gaming restriction to your account. Agents are trained to handle these requests with sensitivity and confidentiality.
- Email: send your request to [email protected] with the subject line "Responsible Gaming Request". Include your registered account username and the specific tool you wish to activate. We will process your request within 24 hours Bangladesh Standard Time (BST, UTC+6).
Important: limits that restrict your activity (lower deposit limits, shorter session times, self-exclusion) take effect immediately. Limits that relax restrictions (e.g. increasing a deposit cap) require a mandatory 7-day waiting period to give you time to reconsider. This cooling-off rule cannot be overridden by support agents.
Support Resources
You do not have to face gambling-related challenges alone. eg88's dedicated support team is here for you around the clock, and there are also independent organisations that provide free, confidential advice to anyone affected by problem gambling in Bangladesh:
eg88 Live Support (24/7)
Our trained support agents can activate any responsible gaming tool on your account immediately. Available every day, including during Eid, Victory Day, Independence Day, and all public holidays.
Email Support
National Mental Health Helpline (Kaan Pete Roi)
A free, confidential emotional support and counselling service available to all Bangladeshi residents. If you or someone you know is struggling with compulsive gambling behaviour, reaching out to a mental health professional is a positive and courageous step.
eg88's Commitment to You
eg88 will never send promotional bonus offers, free spin notifications, or deposit incentives to any player who has activated a cool-off, self-exclusion, or responsible gaming limit. We train our entire customer support team to recognise and respond to signs of problem gambling with care, confidentiality, and without judgement. Our platform is designed so that responsible gaming tools are always prominent, always accessible, and always free to use.
We also conduct regular internal audits of our responsible gaming processes and actively review player behaviour patterns to identify accounts that may benefit from proactive outreach. If our team identifies unusual patterns — such as dramatically increased session frequency or sudden high-value deposits following a period of inactivity — we will reach out directly to check in. This is part of our ongoing commitment to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh.
Stay in Control — Play on Your Terms
Have questions about responsible gaming tools or need help setting limits on your eg88 account? Our support team is ready 24/7. You can also explore our FAQ for quick answers.