eg88 Privacy Policy — Your Data, Your Rights

This Privacy Policy describes how eg88 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of users ("you", "Player") who access or use the eg88 website at eg88.lat and related services. By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

eg88 processes personal data in accordance with applicable data protection principles. We collect only what is necessary to deliver our services, verify your identity, process payments, and comply with our legal obligations. We do not sell your personal data to third parties and we do not use it for purposes incompatible with those described in this policy.

We collect personal data from you directly when you register, deposit, withdraw, contact support, or otherwise interact with the Platform. We also collect certain technical data automatically when you visit our site. The categories of data we collect include:

• Identity data: full name, date of birth, gender, nationality, and a copy of a government-issued identification document (as part of KYC verification).
• Contact data: mobile number, email address, and residential address (including city, district, and division within Bangladesh).
• Financial data: payment method details (bKash account number, Nagad number, Rocket number, Upay number, or card details), transaction history, deposit amounts, and withdrawal records.
• Usage data: game history, betting records, session duration, page views, click paths, and feature interactions on the Platform.
• Technical data: IP address, device type, operating system, browser type and version, mobile network operator (e.g. Grameenphone, Robi, Banglalink), and time-zone (Bangladesh Standard Time, UTC+6).

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) unless it is volunteered by you as part of a responsible gaming self-assessment or a formal complaint. Such sensitive data, when provided, is handled with heightened care and is not used for marketing purposes.

eg88 uses the personal data we collect for the following purposes:

• Account management: to create, maintain, and operate your eg88 account, and to authenticate your identity each time you log in.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to settle bets; and to credit bonuses and free spins to your account.
• KYC and fraud prevention: to verify your age (21+), identity, and payment methods as required by our anti-money-laundering procedures and responsible gaming obligations.
• Customer support: to respond to your queries, complaints, and requests — including responsible gaming self-exclusion requests — received via email or live chat.
• Personalisation and platform improvement: to understand how players in Dhaka, Chittagong, Sylhet, and other cities use our Platform so we can improve game selection, navigation, and promotional relevance.
• Marketing communications: to send you relevant promotional offers, seasonal campaigns (such as Eid and BPL bonus offers), and platform updates — only where you have consented to receive such communications, and always with a clear opt-out option.

eg88 processes your personal data only where a lawful basis exists. The legal bases we rely upon are:

• Contract performance: processing necessary to fulfil our contractual obligations to you as an account holder — including account creation, bet settlement, and payment processing.
• Legal obligation: processing required to comply with applicable laws, including anti-money-laundering obligations, age-verification requirements, and lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services — where these interests are not overridden by your rights and freedoms.
• Consent: where you have given explicit consent, such as opting in to receive marketing emails or SMS promotions. You may withdraw this consent at any time by contacting our support team or updating your communication preferences in Account Settings.

eg88 does not sell or rent your personal data. We share your data only in the following limited circumstances:

• Payment processors: we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your transactions. These partners operate under their own privacy policies and are bound by applicable data protection obligations.
• Service providers: technology partners (such as game studios including Pragmatic Play, Evolution Gaming, and Ezugi) and IT infrastructure providers may process limited technical data on our behalf under strict data processing agreements.
• Legal authorities: we will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, a court order, or to protect the rights, property, or safety of eg88, its users, or the public.

Any third party that receives personal data from eg88 is contractually required to protect that data and use it only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing purposes.

eg88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and analyse usage patterns. A cookie is a small text file placed on your device when you visit our site.

We use the following categories of cookies:

• Strictly necessary cookies: essential for the Platform to function — including session authentication, security tokens, and language preferences. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how players navigate the Platform (e.g. which game categories are most popular, how long a typical session lasts) so we can improve performance and user experience. Data collected is aggregated and anonymised.
• Preference cookies: remember your account settings, language choice, and display preferences so you do not need to reconfigure them on each visit.

You can control or delete cookies through your mobile browser settings. Disabling strictly necessary cookies will prevent you from logging into your eg88 account. Disabling analytics or preference cookies will not affect your ability to play but may reduce the personalisation of your experience.

eg88 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Specifically, financial transaction records and KYC documentation are retained for a minimum of five years from the date of account closure, in line with anti-money-laundering requirements applicable to online gaming platforms serving players in Bangladesh.

When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised so that it can no longer be associated with you. If you wish to request earlier deletion of your data, please contact our support team. Requests will be assessed against our legal retention obligations and we will respond within 30 days.

eg88 employs a layered security approach to protect your personal data. Our technical and organisational measures include: SSL/TLS encryption for all data transmitted between your device and our servers; AES-256 encryption for sensitive data stored in our databases; strict access controls ensuring only authorised personnel can view personal data, with access logged and audited; multi-factor authentication for internal administrative systems; and regular penetration testing and vulnerability assessments by independent security specialists.

While we take every reasonable precaution to protect your data, no online system is completely immune to security threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities without undue delay in accordance with applicable law.

As a user of eg88, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request".

• Right of access: you may request a copy of the personal data eg88 holds about you, along with information about how it is being used.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists.
• Right to restrict processing: in certain circumstances you may ask us to suspend processing of your data — for example, while we verify its accuracy following a rectification request.
• Right to object: you have the right to object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately.

We will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this by a further 30 days, in which case we will inform you of the extension and the reason for it. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

eg88 is strictly an adult platform for persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that personal data has been provided by a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has created an eg88 account, please contact us immediately at [email protected] so we can take prompt action.

eg88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will display a prominent notice on the Platform and update the "Last updated" date shown at the top of this page. For significant changes that affect your rights, we may also send a notification to your registered email address or mobile number.

Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we are protecting your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact our dedicated support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]